Chirag
Mehta
Chirag
Mehta
6/65
Rameshwar App,
Naranpura-Sola
Road,
AHMEDABAD
alladin_911@yahoo.com
Phone:
- 91-2823-221309
Technical Support
Associate / Systems Engineer
Objective:
- Technical
Support Associate with 2+ years of experience in diagnosing and resolving
technical problems in a multi-user environment. Advanced knowledge of Windows
NT, Windows 2000 Server and Professional, Red Hat Linux, Microsoft Office,
Microsoft Outlook Exchange e-mail client, and Internet access. Microsoft
Certified Systems engineer (Win NT) and Microsoft Certified Professional (Win
2000).
Customer service orientation ensures PC users receive prompt, effective,
and courteous service. Demonstrated ability to independently recognize, isolate,
and resolve complex technical problems. Quickly learn new applications and
communicate technical knowledge to end users at all levels.
Experience: -
1/5/04 – Present
GNFC Ltd.
Ahmedabad
Help Desk Executive
Serve
as the initial point of contact for resolution of digital certificate-related
problems. Troubleshooting, research, diagnose, document, and resolve technical
issues surrounding usage of types of digital certificates with different
operating systems and applications.
1/1/03 – 31/12/03
Aurokripa Softwares Ahmedabad
www.aurokripasoftwares.com
Systems
Engineer/Technical support executive.
Provided technical phone support to customer for financial management
system and school automation system developed by aurokripa software.
As well as managing and coordinating technical issues involving network,
hardware, and Windows 2000 operating systems for aurokripa software.
1/5/02 - 31/12/02
Academy for Computer Training
Ahmedabad
Assistant Web
Administrator/Online technical support executive.
Worked on contract basis for web hosting company based in Canada
through Academy for computer training ltd.
Administering Internet Information Server 5.0 with MS-SQL server 7.0,
IMAIL mail server, web trend web statistics software and troubleshooting
problems related to DNS server as well as providing support to customer’s
technical queries through web based customer relationship management system
(CRM).
10/4/01 – 31/1/02
Kaashyap Radiant Systems Ltd.
Ahmedabad www.kaashyapradiant.com
Systems Engineer
Wholly responsible for administering LAN, installation
configuration/support (Win NT/2000, Linux ) for Kaashyap Radiant Systems Ltd
with as many as 20 Win 2000
professional workstation and 2 Windows 2000 servers and coordination of
technical issues involving systems
setup, connectivity, hardware and software, troubleshooting, network virus
inoculation, file/print server and workstation performance optimization, repair
and configuration.
Technical
Achievements
Ø
Earned
a reputation for quickly responding to trouble tickets, prioritizing user
requests, and resolving complex issues. Successfully resolve hundreds of issues
monthly without requiring escalation to a higher tier.
Ø
Created
a systematic method that improved trouble ticket processing time from one week
to within several hours.
Ø
Revered
for technical troubleshooting skills, positive work ethic, dedication to
teamwork and ability to communicate technical concepts to end users.
Education
& Training:-
CISSP
Designation in
progress
(Certified Information Systems Security Professional)
Certificat de Français (French Level 2) Alliance
Française 2004
Certificat de Francais (French Level 1) Alliance
Francaise 2003
Microsoft Certified Professional (Win 2000) Ahmedabad
2002
Microsoft Certified
Systems Engineer (WinNT 4.0) Ahmedabad
2001
Diploma in net centric computing (NIIT) Rajkot
1999-2000
Bachelor of Commerce (English Medium)
Rajkot
1998-2000
Computer
Expertise:-
Operating Systems: - Windows 95/98/NT/2000/XP, Linux
Software Package: -
MS-Office
Programming Language:
- C++ Transact SQL, HTML
Networking: - TCP/IP,
DNS, DHCP, WINS, LAN implementation, NAT, ISDN Router configuration.
Languages
known: -
English, French, Hindi, Gujarati
Community
involvement:-
Child Relief & You, Volunteer 1998 to present
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